Documentation
Help Center
Documentation
Help Center
Getting started
Pioneered account: Setting up your own account
Creating a New Account
Important details of the web application (overview)
Important details about the app (overview)
Managing the Account
Changing your Account Data
Changing your Password
Changing your E-mail Address
Changing the notification events and their frequency
Changing your User Name
Deleting your Account
Setting up two-factor authentication
Deactivating two-factor authentication
Key and encryption
Creating a Key
Reversing Encryption
Downloading the key to reset the password
Managing Documents
Creating a folder
Renaming a Folder
Uploading Files
Viewing Documents
Searching and Finding Documents
Forwarding and sharing documents
Sharing documents with contacts within the application
Publishing documents with contacts outside the application
Sending documents to a provider
Publishing folders with contacts outside the application
Opening encrypted documents
Viewing an encrypted document
Complete decrypting of an encrypted document
Downloading an encrypted document
Moving documents to another folder
Renaming documents
Deleting documents
Clearing the recycle bin
Changing the document type
Changing document properties
Restoring documents from the recycle bin
Downloading files
Managing Contacts
Adding a new contact by e-mail
Addinging a contact based on the user name
Creating groups
Adding contacts to a group
Deleting contacts from the contact list
Managing the Inbox
Activating a subscription from a provider
Canceling a subscription from a provider
Tariffs & Shop
Posting a tariff
Canceling a tariff
Special Functions
Auditing Compliance
Audit-proof documents
Audit-proof folder
Versioning
Uploading a new document version
Viewing a previous document version
Advanced encryption for documents
Logging in Using the Identity Card
Requirements for Logging in with an Identity Card
Linking Your Identity Card with a foxdox Account
Questions and Answers about Logging in with your Identity Card
Does the identity card replace logging in with my user name or e-mail address?
Can I deactivate the login process with my user name and e-mail address?
Why do I need the AusweisApp, and where does it even come from?
Why is the login process secure?
What happens if I lose my identity card?
What do we store from your ID card?
How can I log in even more securely?
Frequently Asked Questions
Can I protect my account with two-factor authentication?
Why do I not see a document preview?
What do I have to do if I have lost the key file and forget my key password?
What do I have to do if I did not receive an activation key by e-mail?
What do I have to do if I forget my password for my account?
What do I have to do if I forget my key password?
What do I have to do if my activation key does not work?
What are the restrictions when using two-factor authentication?
How do I change the settings for sharing usage data?
How do I change the standard document type of a folder?
How do I change my tariff?
How do I increase my storage volume?
How can I print a document?
How can I recover a document that was unintentionally deleted?
How can I backup and download my files?
How can I share encrypted documents?
Where are my received documents stored?
Table of Content
How can we help?
Getting started
In this topic you will find everything about setting up your account. You will also get a first overview of the web application and the smar...
Managing the Account
This topic gives you information about your account and which data and settings you can change and manage....
Key and encryption
You can create a key when activating your account or at a later time. Things to know A key for the application is used for the security of y...
Managing Documents
This chapter tells you how to handle documents and how to work with them....
Managing Contacts
This chapter contains everything about contact management....
Managing the Inbox
The following pages contain information about the inbox....
Tariffs & Shop
In this chapter you will find all the information about paid tariffs and the shop....
Special Functions
Use the following additional functions to manage your documents. You will need a paid tariff for some of these features. Auditing compliance...
Frequently Asked Questions
In this topic you will find solutions to frequently asked questions....