Table of Content

What do I have to do if I have lost the key file and forget my key password?

If you forget the key password, you can reset it using the key file. If you can no longer find the associated key file, we recommend that you create a new key. If necessary, you can disable the encryption of the documents.

Things to know

  • You cannot use the new key to decrypt documents that were encrypted with the old key.
  • Request the required documents from your provider again.

You have the following options:

If you only forgot your password and you still have your key file, find a manual for resetting the password under What do I have to do if I forget my key password?